Titarus Rent a Car ERP software was Ülger's choice because Titarus has advanced integrations, allows all processes to be managed from a single screen, and offers additional features that facilitate automation.
Ülger Turizm, which started its operations in 1996 at the Istanbul Atatürk Airport International Arrivals Terminal, has adopted the principle of providing reliable and quality service to its customers by combining its deep-rooted experience in the sector with the requirements of the modern world. Today, it continues to provide uninterrupted service at Sabiha Gökçen Airport and Istanbul Airport.
The service range includes hotel reservations, car, helicopter, jet and yacht rentals, transfers, limousine services and cultural tour organizations, which are offered 24/7 by its professional and friendly team. With its fleet of economical, middle and upper segment vehicles that is renewed every year, it offers its customers the comfort and security offered by developing technology.
Need for Change, Expectations and Goals
Ülger sought an innovative solution to effectively manage vehicle fleets in different locations and provide the most appropriate service to its customers in the field of car rental. Ease of use, a modern design and a software with reliable reporting features were the determining criteria in meeting their needs.
A comprehensive solution that can manage critical processes such as vehicle fleet management, reservation tracking, vehicle availability monitoring and smooth payment control together was among Ülger's primary goals. After in-depth research and product demo, Titarus Rent a Car ERP software became Ülger's choice because it meets all these requirements, has advanced integrations, allows all processes to be managed from a single screen and offers additional features that facilitate automation.
Evaluation and Solutions Used
Following detailed business process analyses by Entranet Software, Titarus' Rent a Car ERP software solutions were implemented to meet Ülger's digitalization needs. These solutions provided an integrated structure in many areas, from online vehicle reservations to fleet management, pricing, billing, website management, customer relationship management (CRM), finance and accounting, and a comprehensive ERP transformation process was initiated.
Implementation and Distribution Process
During the implementation phase, vehicle management and rental processes were completely automated with Titarus Rent a Car ERP software solutions. Operations such as vehicle maintenance and service tracking, fuel consumption, and mileage tracking were made easily manageable through the system. While customer and contract history were analyzed with detailed reports, financial transactions were optimized to be controlled from a single screen.
The system was supported by a website that provides real-time payment, reservation and vehicle availability tracking. Users were able to search and receive offers based on criteria such as region and date. By displaying the availability status of vehicles, users were able to make online reservations quickly and easily. Multiple payment options were offered for rental transactions, allowing customers to pay with credit or debit cards. All stages of the rental process, including contract management and billing, were structured to be managed from a single screen.
Titarus Effect and Project Results
Thanks to Titarus Rent a car software ERP solutions, Ülger digitalized its operations in the car rental sector and made its market growth sustainable.
- There was a significant increase in car rental sales.
- A fully integrated and seamless operations management was implemented.
- By eliminating manual processes, costs were minimized and time was saved.
- Operational processes were digitalized and reporting and analysis processes were accelerated.
- Customer satisfaction was increased by improving the user experience.
- Transaction volume was increased by facilitating online payment and reservation processes.
Experience and Advice
The main reason we prefer Titarus Rent a Car software is that it offers complete freedom in website management. Thanks to its flexible and user-friendly structure, control is completely in our hands. It is very pleasant to work with an expert and professional team that listens to our needs carefully.
